Terms and Conditions

1. General Terms

Consular Help Desk (www.consularhelpdesk.com) owns and operates this website. By using our website and related services, including BLS-related document pickup and courier support, you agree to these Terms of Service, which may be updated periodically. It is your responsibility to review these terms regularly for updates.

Access: The website and BLS-related services are provided on a temporary basis. We reserve the right to modify or discontinue any service without prior notice. We are not liable for any website unavailability at any time.

Linked Sites: Our site may link to third-party websites. We do not control or assume responsibility for external content. Your use of those sites is subject to their terms and policies.

2. Privacy Policy

We respect your privacy and protect your personal data, including information used for processing Purolator courier labels and BLS-related document handling services. Your data will not be shared with third parties except as legally required. By using this website, you consent to the secure processing and storage of your information.

3. Prohibited Activities

Users agree not to engage in activities that:

• Violate laws or promote unlawful conduct related to BLS applications.
• Distribute harmful software such as viruses or malware.
• Attempt to disrupt or damage our website or services.
• Send unsolicited spam or promotional content.

Violations may lead to reporting to law enforcement and disclosure of user identity.

4. Intellectual Property Rights

All content on this website, including text, images, and software related to BLS service information, is owned by Consular Help Desk. Personal use is permitted, but copying or commercial use without written permission is prohibited.

5. Terms of Sale

By placing an order for BLS pickup, delivery, or form-filling assistance:

• You confirm you are at least 18 years old and use valid payment methods.
• A contract is formed only when you receive an email confirming service processing.
• Prices are subject to change, and additional courier fees may apply.
• Payments are verified and authorized before service fulfillment.

6. Delivery Policy

• We are not liable for any courier delays once documents are handed over to Purolator for BLS-related shipments.
• Documents will be dispatched to the address you provide during order placement.
• We are not responsible for any damage to documents in transit.

7. Refund & Dispute Policy

• Refund requests must be submitted to us before contacting your bank or payment provider.
• Requests can be sent via email at info@consularhelpdesk.com; responses occur within 1–5 business days.
• Services completed successfully are non-refundable unless an issue is verified.
• Filing false disputes or chargebacks without contacting us may be considered fraud and result in legal action.

We maintain transaction and delivery records to resolve disputes efficiently.

8. Refund Policy for Form-Filling Assistance

• No refunds after form-filling assistance is provided, except for corrections of verified errors.
• Customers must verify the accuracy of all submitted information for BLS applications.